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Email support
Best for billing questions, account issues, and anything that needs a detailed back-and-forth.
support@aigroupposter.comDiscord community
Best for quick questions, bug reports, and connecting with other users. Open a support ticket directly in our server.
Which channel should I use?
| Use Email for | Use Discord for |
|---|---|
| Billing, subscription, payment issues | Quick questions and setup help |
| Account access and login problems | Bug reports |
| Privacy and data questions | General troubleshooting |
| Anything sensitive or detailed | Connecting with other users |
Common request types
Use these email links if you want the subject line pre-filled:
What to include in your message
Whichever channel you use, these details help resolve your issue faster:
- the email address used for your account
- a short description of the issue
- what you were trying to do when the problem occurred
- any error message you saw
- screenshots, if they help explain the problem
Support hours
Monday to Friday, 10:00 AM to 8:00 PM Czech time (CET/CEST). Replies may take longer outside support hours, on weekends, or during public holidays.
Before you contact support
These pages may answer your question faster: