How to open a support ticket

Step-by-step

1. 1
   Join the Discord server

   Click the button at the bottom of this page to open the invite link. You need a Discord account — it's free.

   💡 Already a member? Skip this step
2. 2
   Go to the #🎫-open-ticket channel

   Find it in the left sidebar under the Support section. This is the only channel where tickets can be created.

3. 3
   Select "AI Groups Poster" from the dropdown

   A message with a dropdown will appear. Click Make a selection and choose AI Groups Poster from the list.

   💡 Don't see a dropdown? Try scrolling up in the channel
4. 4
   Your private ticket channel opens

   A new channel like #ticket-0001 will appear in the sidebar — only you and the support team can see it. Click on it to open it.

5. 5
   Describe your issue and send

   Use the template below to write your message. The more detail you include, the faster we can help.

What to write in your ticket

Copy and fill in this template — it helps us understand your issue without asking follow-up questions:

To help us assist you as quickly as possible, please provide the following:

Category of your issue:
→ Not working functionality
→ Payment issue
→ Account / login issue
→ Other

Brief description of the problem:
→ What exactly is not working?
→ When did it start?
→ What did you expect to happen?

Screenshots (if applicable):
→ Attach any screenshots that help explain the issue

What not to share in a ticket

Discord tickets are private between you and the support team, but please never send:

For sensitive account or billing issues, use email support instead.

Ready? Join the server

The support team and the founder are both active in the server.