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14-day refund window
New paid subscriptions and one-time purchases are eligible for a refund within 14 days of purchase.
After that window, refunds are handled case by case for duplicate charges, technical billing errors, or verified service issues.
How to request a refund
Email support@aigroupposter.com from the email address used for your account. Include the purchase date, plan, and a short description of the issue.
What refunds do not cover
- activity that violates platform rules, group rules, or applicable laws
- business outcome, traffic, reach, engagement, leads, account status, or revenue expectations
- expectations about post approvals, platform enforcement decisions, or group moderation decisions
- traffic, engagement, followers, leads, fake interactions, or scraped data, because those are not sold by AI Groups Poster
- requests made after the refund window unless there is a verified billing or service issue
Responsible use
All plans are subject to Responsible Use. AI Groups Poster is built for legitimate, user-controlled publishing workflows, not spam, scraping, fake engagement, or misleading activity.
Support
Billing and account support is available Monday to Friday, 10:00 AM to 8:00 PM Czech time (CET/CEST).